We’re on the lookout for passionate Customer Success Managers who want the opportunity to join a rapidly growing business, and develop your role within the team. Apply Today!
Our client is a global leader in providing cloud-native unified archiving solutions. Serving a diverse range of sectors including financial services, governments, and large brands, they specialize in archiving and monitoring digital communications to meet compliance obligations. With their technology they allow organisations to preserve unalterable records of their online communications.
As part of their continued growth, particularly in the U.S., our client is seeking a Customer Success Manager to join their team in Austin, Texas. This role plays a critical part in ensuring new clients have a seamless onboarding experience onto their innovative platform. From there you will then be given the opportunity to develop your role further either staying within Onboarding, or moving into the Support, Technical or Customer Success functions post initial client migrations.
Key Responsibilities:
- Guide new clients through the onboarding process, from contract signature to platform go-live.
- Understand and align platform requirements with client "success plans".
- Document and communicate onboarding needs, providing clear onboarding plans and maintaining progress within internal CRM systems.
- Conduct training sessions tailored to client needs, particularly around social media and SMS archiving channels.
- Assist clients in troubleshooting issues and provide efficient problem-solving communication.
- Proactively assess client needs, evolving your understanding and ensuring strong internal communication with peers and superiors.
Benefits:
- Flexible Work Hours: Enjoy the option to adjust your schedule.
- Company Pension Scheme.
- Ongoing Training: Comprehensive onboarding support and continuous training.
- Career Progression: Be part of a growing scale-up with regular performance reviews and promotion opportunities.
- Dynamic Work Environment: Work with cutting-edge technology and an innovative, close-knit team.
Ideal Candidate:
- Communication Skills: Strong verbal and written communication skills are essential.
- Customer-focused: A passion for customer service and delivering top-tier client experiences.
- Technological Aptitude: Familiarity with Microsoft Office 365, Salesforce, or Zendesk is desirable, but not essential.
- Team Player: You thrive in collaborative environments, with excellent time management and organisational skills.
- Problem Solver: Comfortable handling technical queries and troubleshooting issues efficiently.
- Eagerness to Learn: Open to growing in the role with a keen interest in SaaS and cloud-based solutions.
If you're enthusiastic about client relationships, eager to learn, and ready to join a dynamic team at a leading tech company, apply now to become part of our clients continued success!
If you’re an experienced customer success leader ready to take on a high-impact role in a growing, innovative company, apply now and contribute to their rapid global expansion!
Don't miss out - Apply online now!
Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.
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